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Common Inquiries
How do I report a workplace issue?
Refer to the Employee Handbook’s Grievance Procedures or contact Human Resources at Ext. 101 or email Person@ltcfacility.com.
Where can I find benefits information?
Details are in the Employee Handbook. For specific questions, reach out to Human Resources.
What should I do in an emergency?
Follow the Safety Procedures in the Employee Handbook and listen to the Charge Nurse or Department Manager.
How can I request time off?
Submit requests via the portal or fill out a form from Human Resources. See the Leave Policies section for details.
Who handles IT support issues?
Contact IT Support at Ext. 105 or email Person@ltcfacility.com for assistance.
Common Inquiries
Directory of Contacts
Here is a directory of important numbers and email addresses for various departments and key personnel within the Longterm Care Facility.
| Department/Role | Extension | |
|---|---|---|
| Administration | 100 | Person@ltcfacility.com |
| Human Resources | 101 | Person@ltcfacility.com |
| Dietary Services | 108 | Person@ltcfacility.com |
| Nursing Administration | 115 | Person@ltcfacility.com |
| On-Call Physician | 120 | Person@ltcfacility.com |
| Housekeeping | 102 | Person@ltcfacility.com |
| IT Support | 105 | Person@ltcfacility.com |
Administration: Inner Workings of the Longterm Care Facility
This web page is included to inform health service workers about the inner workings of the Administration at the Longterm Care Facility. It’s a page that includes the Employee Handbook, chain of command, Directory of numbers/emails and FAQs.
Employee Handbook
The Employee Handbook serves as a comprehensive guide for all staff members at the Longterm Care Facility. It outlines company policies, procedures, and expectations to ensure a safe and productive work environment.
Key Sections
- Code of Conduct: Guidelines for professional behavior and ethical standards.
- Workplace Policies: Information on attendance, dress code, and use of company property.
- Benefits & Compensation: Details on wages, health insurance, and retirement plans.
- Leave Policies: Information on vacation, sick leave, and other types of leave.
- Safety Procedures: Protocols for emergency situations and workplace safety.
Chain of Command
Understanding the chain of command is crucial for effective communication and problem-solving within the facility.
|
Role |
Responsibilities |
Contact |
|---|---|---|
|
Facility Administrator |
Overall management and strategic direction |
Raven Loveday (503)718-2003 (bus) (503) 956-5841 (cell) |
|
Director of Nursing |
Oversees all nursing operations and patient care |
Lisa Kelly, RN (503) 718-2006 (bus) (928) 254-7003 (cell) |
|
MANAGERS |
||
|
Resident Care Manager (200/300 Hall) |
Develops, updates, and maintains individualized care plans for residents on 200 & 300 Halls. |
Amber Miranda, LPN (503) 718-2015X113 (bus) (213) 577-7937 (cell) |
|
Resident Care Manager (500 Hall) |
Develops, updates, and maintains individualized care plans for residents on 500 Halls. |
Emily Pelayo, RN (503) 718-2014 (bus) (503) 956-7185 (cell) |
|
Resident Care Manager (100/400 Hall) |
Develops, updates, and maintains individualized care plans for residents on 100/400 Halls. |
Jamie Dukes, LPN (503) 718-2013 (bus) (541) 232-2013 (cell) |
|
CHARGE NURSES |
||
|
DAY RN |
||
|
Supervises daily nursing activities on 400 Hall from 0600-1400 |
Benson Ngambe, RN |
|
|
Supervises daily nursing activities on 500 Hall from 0600-1400 |
Bea Ngambe, RN |
|
|
Supervises daily nursing activities on 400 Hall (weekends from 0600-1400) |
Esa Dodola, RN |
|
|
EVE RN |
||
|
Supervises daily nursing activities on 500 Hall from 1400-2200 |
Abdi, RN |
|
|
Supervises daily nursing activities on 200 Hall from 1400-2200 |
Renee Hawley, RN |
|
|
Supervises daily nursing activities on 300 Hall from 1400-2200 |
Helei Iqbai, RN |
|
|
Supervises daily nursing activities on 400 Hall from 1400-2200 |
Khusbu Sah, RN |
|
|
NOC RN |
||
|
Supervises daily nursing activities on 500 Hall from 2200-0600 |
Omar Khawaldeh, RN |
|
|
DAY LPN |
||
|
Provides indirect patient care, wound/cath/ostomy care, support and oversees CNA responsibilities. |
||
|
Provides indirect patient care, wound/cath/ostomy care, support and oversees CNA responsibilities. |
||
|
CNAs/LPNs |
Direct patient care and support |
N/A |